Dow Autoplex Car Buying FAQ
Quick answers about financing, trade-ins, warranty coverage, ordering and delivery, and test drives at our Chevrolet, Buick and GMC dealership in Mineola, serving Tyler, Longview and East Texas.
- Family owned and operated for over 25 years
- Apply for financing and value your trade online before you visit
- We'll buy your car even if you don't buy ours
What should I know before buying a car at Dow Autoplex?
Get pre-approved, value your trade, and check inventory online first. Then bring your license, insurance, proof of income and trade-in title or payoff details to finish quickly.
Dow Autoplex sells new Chevrolet vehicles at dowautoplex.com and new Buick and GMC vehicles at dowbuickgmc.com, all from the same Mineola location. We also carry pre-owned vehicles, offer factory-backed financing and protection plans, and service what we sell.
Most of the steps below can be started from home, which shortens your time at the dealership if you are driving in from Tyler, Longview, Canton or Gilmer.
Financing questions
Can I get pre-approved before I visit?
Yes. Submit our secure online finance application and our finance team will follow up with your options. You can also see if you pre-qualify first.
What do I need to bring to finance a vehicle?
Bring a valid driver's license, proof of insurance, proof of income such as recent pay stubs, and the title or payoff information for any vehicle you are trading in.
Can I finance with bad credit or no credit?
Often, yes. Our finance team works with a network of lenders, including lenders that focus on limited or challenged credit, and looks at factors like employment history and down payment, not just your score. Approval and terms depend on the lender.
Do you offer leasing as well as loans?
Yes. A loan builds equity and has no mileage limits, while a lease usually has a lower monthly payment and a set term, typically 24 to 36 months. Compare both in our auto financing guide.
Where can I see current auto loan rates and offers?
Your rate depends on your credit, loan term, and the vehicle you choose, so we quote it after you apply. Check current incentives and special offers for manufacturer financing deals, and use our credit score estimator to get a sense of where you stand.
Trade-in questions
How do I find out what my trade-in is worth?
Start with our online Value Your Trade tool, then bring the vehicle in so our team can confirm the appraisal in person.
Will you buy my car if I don't buy one from you?
Yes. Dow Autoplex will buy your car even if you don't buy ours. Start your appraisal online.
Can I trade in a vehicle I still owe money on?
Yes. Bring your lender name and payoff information. If your vehicle is worth more than you owe, that equity can go toward your next purchase.
Warranty and protection questions
What warranty comes with a new Chevrolet or GMC?
New Chevrolet and GMC vehicles include GM's 3-year/36,000-mile bumper-to-bumper limited warranty and 5-year/60,000-mile powertrain limited warranty, whichever comes first. Coverage details vary by model, so ask us for the specifics on the vehicle you choose.
Can I add extended coverage?
Yes. The optional Chevrolet Protection Plan offers Powertrain, Silver, and Platinum coverage that runs alongside the factory warranty, and it can be added at purchase or later, up to 8 years or 100,000 miles. GAP coverage, pre-paid maintenance, and tire and wheel protection are also available. See Chevrolet Protection options or GMC Protection options.
Are your pre-owned vehicles inspected?
Yes. Every pre-owned vehicle goes through a safety and service inspection, and the completed checklist is available for you to review. GM Certified pre-owned vehicles are also available. Browse pre-owned inventory.
Ordering and delivery questions
Can I reserve or order a vehicle that isn't on the lot?
Yes. You can reserve your next vehicle or browse incoming inventory to claim a truck or SUV before it arrives.
How long does a factory order take?
Timing depends on the model, configuration, and GM production schedules. Our sales team will give you an estimate when you order and keep you updated until the vehicle arrives in Mineola.
Can I start my purchase online?
Yes. You can shop, apply for financing, and value your trade online, and the Dow Autoplex Express Store lets you shop models online. Ask our sales team about delivery options for your area.
When will the 2027 Silverado 1500 and Sierra 1500 arrive?
Chevrolet says the redesigned 2027 Silverado 1500 is available late 2026, and GMC expects the first 2027 Sierra 1500 models at dealers before the end of 2026. Read our 2027 Silverado 1500 buyer's guide and 2027 Sierra 1500 buyer's guide.
Test drive and visiting questions
How do I schedule a test drive?
Contact us online or call Chevrolet sales at (903) 638-0643 or Buick GMC sales at (430) 261-2282. Tell us which vehicle you want and we will have it ready.
What are your sales hours?
Sales is open Monday through Friday 8:00 am to 6:00 pm and Saturday 9:00 am to 5:00 pm. We are closed Sunday. Get directions and all department hours.
Do you sell GMC and Buick as well as Chevrolet?
Yes. Shop new Buick and GMC models at dowbuickgmc.com. Both stores are at 1313 S Pacific St in Mineola.
Can I service my vehicle with you after I buy?
Yes. Our service department handles everything from oil changes to major repairs. Schedule service online or call (903) 638-0059.
Still have a question?
Send us a message and a Dow Autoplex team member will get back to you, or get a head start on your purchase online.
Information is provided for general guidance and may change. Financing is subject to credit approval and lender terms. Warranty coverage is subject to the terms of GM's New Vehicle Limited Warranty; see dealer for details. Protection plans are optional, are not insurance, and vary by state.